Returns and Refunds Policy
1. General Return Guidelines
This policy applies exclusively to stock orders of biomedical-grade and medical-grade skincare products, as well as laser equipment.
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Eligible Items: Defective products may be returned and exchanged only if defects are verified.
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Non-Eligible Items: No refunds on any products purchased. Returns are not accepted for Derma 2.0 products unless a defect or damage is reported on the same day of delivery.
2. Refund Conditions
No Refunds Policy
No refunds will be processed for any products purchased. Only exchanges are permitted, and only if the product is sealed in its original packaging.
Defective Products
Items may be checked for defects and exchanged if verified as defective.
Damage or Missing Items
Must be reported within two hours of delivery. Failure to notify us within this timeframe releases us from liability for replacements.
Derma 2.0 Products
Returns for Derma 2.0 products are not accepted unless a defect or damage is reported on the same day of delivery.
Product Details
Customers should verify vial sizes and product details before ordering. Derma 2.0 sterile vials are available in 3ml, 5ml, and 10ml sizes. Training kits include a mix of 7 vials.
Training
Training for Derma 2.0 products is available upon request (please provide three preferred dates).
Laser and Beauty Equipment Orders
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Deposit Requirement
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An 80% deposit is required to confirm your booking.
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Training Scheduling
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Training is arranged once the deposit is received.
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Stock Availability
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Some equipment may require ~20 working days or longer for restocking due to customs delays.
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Balance Payment
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Remaining 20% is due on the day of training.
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Training Options
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In-person training is strongly recommended. Online training can be arranged, with courier delivery at customer’s cost (full payment required before dispatch).
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Compliance
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All laser equipment is imported and registered with SAPHRA. We do not sell or provide training for unregistered devices.
Important Notice Regarding Delivery
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Packaging & Dispatch
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All items are packaged securely, but transit damage can still occur.
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Upon Receipt
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Customers must open and inspect their order immediately.
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Damage or Missing Items
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Must be reported within one hour of delivery. Failure to do so releases us from liability.
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Reporting Requirements
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Provide clear photos of packaging damage, tampering, and product condition. If not reported within 24 hours, or items are not returned immediately for inspection, we cannot accept responsibility.
3. How to Initiate a Return
Contact our support team
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+(27) 72 847 9985
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If an issue is confirmed, items must be returned via courier at the customer’s expense. Once assessed, replacement stock will be sent if damage/defect is verified.
4. Return Shipping
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Costs: Customer is responsible for courier costs unless otherwise agreed.
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Packaging: Items must be securely packaged to prevent further damage during return transit.
5. Refund Processing
Refunds are only applicable for defective or damaged items that have been verified.
6. Exchanges
Exchanges are only available for defective or damaged products reported within the required timeframes.
7. General Return Guidelines
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Products not reported as damaged within the required timeframes.
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Opened, used, or tampered medical-grade products.
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Items not in original packaging.
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Derma 2.0 products (unless reported defective on the same day of delivery).
8. General Return Guidelines
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For any questions or assistance, please contact our customer support:
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+(27) 72 847 9985
Return Address
Hazeldean Office Park,
Pelican Place, Suite 6 Hazeldean,
Silverlakes, Pretoria,
Gauteng,
South Africa
We appreciate your cooperation in adhering to these policies, which ensure a safe and effective purchasing experience.